Frequently Asked Questions

  • At Olala Floral Hire, we use the best quality available in your colours and style. If a particular flower isn’t available in the quality you deserve, we’ll provide beautiful alternatives to ensure your arrangements remain flawless and natural-looking.

  • Emails and social media are checked daily between 8am and 5.30pm. Our aim is to answer you within 2 business days knowing week-ends are our busiest time!

  • A quick phone chat helps make sure we’re the right fit for each other and that I fully understand your vision, priorities, and expectations. It also allows me to gather the right details from the start, so I can create an accurate quote for you with minimal back-and-forth.

  • Yes, delivery are available for a fee. Alternatively, custom arrangements can be picked up in Hamilton Hill (not for packages).

  • It’s simply there to protect both of us. A contract makes sure we’re on the same page about what’s included, how your hired items should be cared for, and what happens if life throws us a curveball.

  • My process is designed to keep things simple and stress-free:

    1. Initial Phone Call – We chat through your plans, style, needs, and any must-haves.

    2. Personalised Quote – You’ll receive an itemised quote based on everything discussed.

    3. Booking Confirmation – Your date is secured once the deposit is paid and your service agreement is signed.

    4. Design & Planning – I refine your colour palette if needed, source your florals, and keep you updated on your personal flowers.

    5. Your Wedding Day – I deliver, set up, and style everything as planned so you don’t have to worry about a thing.

  • That’s okay! Once you are booked in, I’ll guide you through the decision process by email or phone call. Plus, you will have access to an online styling guide! For life celebrations, you’ll also get my trusted vendor list to make planning easier.

  • The prices listed on my website show the cost of each floral package. Your final quote also includes bond and travel fees, which vary depending on your venue and hire items. I include these upfront so you have a clear, full understanding of the total investment—no surprises.

A woman with long brown hair wearing a floral blouse and maroon pants holding a bouquet of white orchids and gazing at a single white rose.

© Camille Chamard Photographer